Once an item has been shipped, Claire Marcus is not responsible if the item is lost, stolen or damaged in transit. Claire Marcus uses GIG Logistics for most domestic orders.
If you prefer an alternative method of shipping, please contact our team via e-mail.
If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with Claire Marcus.
If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Claire Marcus is not responsible and will not issue a refund or store credit.
For International customers, A member of our sales team will be in touch after your order has been placed and a separate invoice will be sent to collect delivery.
RETURN & EXCHANGE POLICY
All items on sale are final sale without exception.
Sale items are not eligible for return, refund, or exchange.
Claire Marcus cannot be held responsible for items lost or damaged while in transit.
Once we receive your return, a member from our sales team will review your order. Upon approval, your refund will be issued in the form of the original method of payment minus shipping costs.
Claire Marcus is not responsible for return shipping costs.
A 10% restocking fee will be applied to each item returned for full refund. As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources.
The restocking fee contributes to processing orders and providing thoughtful, timely customer service.
There is not a restocking fee if a customer chooses store credit or an exchange for a full price item.
A confirmation email will be sent to you as soon as your refund has been processed.
Claire Marcus reserves the right to deny any credits if the merchandise does not meet our requirements.
Thank you for familiarising yourself with our terms prior to purchasing. As a small business these guidelines help us be able to continue to grow.
If you have any additional questions concerning these topics please feel free to contact us at email@example.com